Primary Skills
Prototyping and design
My mental library of interface patterns and best practices prepares me for rapid ideation, which helps me explore a wide range of ideas before narrowing and validating the best pattern for the end user.
I turn research findings into high-fidelity designs and prototypes that are refined through iteration with engineering and stakeholder feedback.
Discovery and validation
I combine user surveys, user interviews, journey maps, and usability studies to validate assumptions before designing. I'm not afraid to ask why to get to the root of the problem.
Afterward, I test the solutions with real users to validate design decisions.
Stakeholder management
Partnering with PMs, engineers, and leadership to align on scope, advocate for user needs under tight timelines, and turn pushback into more room to do the work right.
I have won them over through empathetic listening and creating user-centric designs that reflected their real-world workflows.
My case studies
FLAGSHIP REDESIGN
FieldEdge Mobile 2.0
FieldEdge was a 40-year-old field service management system struggling with an outdated UI, complex workflows, and was very buggy. I co-led the UX transformation that simplified the user experience, reduced training time, and dramatically improved business outcomes.
